Refund Policy

1. Eligibility

Refunds apply to fees paid for public cohort seats or packaged programs described on an invoice issued by Networkinginnovation. Complimentary seats, scholarship placements, and third-party marketplace purchases (if any) follow the terms of those arrangements instead.

2. Timeframe for requests

To request a refund, email [email protected] with your invoice number and reason:

• Full refund window: at least 14 calendar days before the cohort start date stated on your confirmation, provided you have not accessed downloadable course packs or live lab credentials.
• Partial refund window: from 13 days before start through the end of calendar day 7 of the cohort, if you have attended no more than two live sessions and have not submitted graded work for feedback.

3. Full vs partial refunds

Full refund: 100% of tuition fees for that enrollment when the full refund window conditions are met.

Partial refund: 50% of tuition fees when partial window conditions are met. The retained portion covers preparation, reserved lab capacity, and instructor scheduling.

4. Non-refundable items

• Fees marked as non-refundable on the invoice (for example, rush private-setup fees).
• Third-party costs we pass through at cost (exam vouchers, cloud spend on your accounts, travel).
• Completed private Audit Studio facilitation days already delivered.
• Enrollments terminated for serious acceptable-use violations under our Terms.

5. Cancellation by Networkinginnovation

If we cancel a cohort, you may choose a full refund or transfer to a later date at no additional tuition. If we reschedule by more than 21 days and you cannot attend, you may request a full refund of unused tuition.

6. Refund process

1. Send a written request to [email protected] with invoice number, enrolled name, and preferred resolution.
2. We confirm eligibility within five business days (KST).
3. Approved refunds are processed to the original payer using the original payment method when possible.

7. Processing time

Once approved, refunds are initiated within ten business days. Bank or card networks may take additional time to post the credit. We are not responsible for delays after funds leave our account.

8. Refund method

Refunds follow the method used to pay the invoice (bank transfer or other method stated on the invoice). We do not issue cash refunds from the Yangpyeong office for online enrollments.

9. Exceptions

Mandatory consumer rights under Korean law that cannot be waived remain available to eligible consumers. Documented medical or force-majeure situations may be considered for goodwill transfers or partial credits outside the standard windows at our discretion.

10. Contact for refund requests

Email: [email protected]
Phone: +82-3-857-5073
Address: Street: 140-3, Sinaeri, Yangpyeong-eup; City: Yangpyeong-gun; State/province/area: Gyeonggi-do; Country calling code: +82; Country: Korea